Conflict Management Workshop: Tools and Strategies for the Workplace

  • DATE: February 20 @ 1:00 pm - 4:00 pm EDT
  • FEE: $15.00 for Members / $30.00 for Non-Members
  • VENUE: PACT Zoom
  • ACCESS: Automated captions
  • OPEN TO: Open to All
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Conflict is a natural part of working together, especially in environments where people care deeply about their work.
 
This three-hour, interactive workshop helps participants understand why conflict happens, how it shows up, and what to do in the moment when tensions arise.
 
Rather than focusing on hierarchy or leadership roles, this session is designed for any group of people who work together. It explores conflict from multiple perspectives, peer-to-peer, across roles, and as a third party, making it easier for participants to recognize conflict dynamics and respond thoughtfully, no matter their position.
 
Hosted by the team at Ground Floor, this workshop balances foundational theory with highly practical strategies, giving participants tools they can immediately apply to real workplace situations.
 
Join us on Friday, February 20th from 1-4pm ET for an Interactive, discussion-driven, and scenario-based, session.
 
Participants will leave better equipped to navigate conflict with thoughtfulness, clarity, and care, strengthening both relationships and workplace culture.
 
Please note: This session is priced for individuals attending. If you are attending with a group or a team please contact Program Manager, Patricia at patriciac@pact.ca

About the Workshop: 

What You’ll Learn
Participants will:
  • Understand the common cycles and root causes of workplace conflict
  • Learn how to identify conflict patterns as they’re happening
  • Explore strategies for responding when conflict escalates or when someone feels “called out” or “called in”
  • Practice approaches for engaging in conflict as a direct participant or a third party
  • Leave with a clear, usable toolkit for addressing conflict constructively
This 3-hour workshop is split into 2-parts: 
 
Part 1: Understanding Conflict (Foundational Theory)
  • Predictable patterns of conflict in teams
  • What elements are at play beneath the surface (values, power, communication styles, stress)
  • Early signs and how conflict escalates
  • What not to do when conflict is emerging
Part 2: Responding in Real Time (Practical Application)
  • Strategies for addressing conflict while it’s happening
  • How to respond when you are directly involved
  • What to do when conflict involves peers, colleagues, or cross-functional teams
  • How to intervene or support when you’re a third party
  • A practical, adaptable list of tools participants can tailor to their own situations
This second half is interactive and discussion-based, drawing on facilitation techniques that encourage reflection, shared insight, and multiple viewpoints, and includes work in small groups.
 
Participants must be available for the full duration of the 3-hour workshop. 

Who This Workshop Is For

  • Teams and departments working closely together
  • Individuals who want practical tools for handling conflict with more confidence
  • Leaders, employees, and staff across companies at various sizes and various depsratments are encouraged to attend.

ABOUT GROUNDFLOOR:

Ground Floor was co-founded in 2021 by five theatre artists who came together to explore the question "how can we make the theatre industry a healthier place to work?" 

With that very large question in mind, co-founders Dave Ball, Alexis Gordon, Richard Lam, Amelia Sargisson and Tahirih Vejdani spent a year speaking to experts on care, social justice, and empathetic practice. Together, they searched for ways to circumvent traditional patterns of harm in the theatre industry and forge new paths for creating deeply embodied work. The solution they came up with is ARCS - a guided process for beginning new collaborations from a place of curiosity, empathy, and support. 

At the same time, Ground Floor began running a Two-Way Mentorship program, which connects emerging and established theatre artists in a multi-generational, bilateral exchange of ideas and information. In 2023, the team also created TINK: a one-day theatre creation accelerator inspired by the hack-a-thons of the tech world. 

All of Ground Floor's human-centred programs seek to foster more candour, curiosity and compassion in the raw, messy, vulnerable pursuit of learning and working together.

Originally supported through Talk Is Free theatre's Artist Basic Income Guarantee program, Ground Floor is now proud to be a standalone organization, continuing its mission of connecting people and supporting healthier collaborations in the theatre and beyond. 

 
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