Assistant Facilities Manager, Operations

Company Overview

Who We Are:

Based in Stratford, Ontario, the Stratford Festival is one of the world’s foremost repertory theatre companies. It operates year-round, presenting a season of about a dozen plays each year between the months of April and November, a rich stream of digital content and hundreds of events designed to deepen understanding of the plays. For every person a theatregoer sees on our stages, we have seven people working behind the scenes, some of the world’s most dedicated and experienced arts workers.

The Stratford Festival is committed to ongoing work to support equity, inclusion, anti-racism and anti-oppression in all areas of our work. These areas include play selection, casting, marketing and public relations efforts, education programs, production, design, recruitment of staff and volunteers, and the composition of the Board of Directors.

Why You Should Apply:

• Creative work environment     
• Paid operational shutdown in December, with flexibility of days being used at alternative times during the year
• Group Insurance Benefits
• Employer matched RRSP
• Employee Assistance Program to encourage work-life balance and strong mental health
• Complimentary & discounted ticket offers and events
• Employee discounts on merchandise and event space
• Being a part of the magic of live theatre!

Job Description

The Assistant Facilities Manager, Operations supports the safe, efficient, and compliant operation of the Stratford Festival’s buildings, theatres, and properties. This role coordinates maintenance programs, manages trades and vendor relationships, and supports operational and construction projects. Reporting to the Facilities Manager, the Assistant Facilities Manager collaborates with internal teams and external contractors to ensure building systems and infrastructure operate effectively, safely, and in compliance with regulatory standards. The position also provides leadership to facilities staff, participates in emergency on-call support, and contributes to continuous improvement of facilities operations and safety practices.

Responsibilities:

• Facilities Operations & Technical Oversight
  
  • Oversee facility requirements related to skilled trades, building systems, and operational infrastructure.
  • Coordinate and monitor maintenance activities, repairs, and contracts across all Festival buildings and properties.
  • Manage trades and service categories/projects for facility building and property operations.
  • Support both operational and construction-related projects, including minor and major building projects, renovations, and lifecycle upgrades.
  • Manage the building asset repair program, ensuring timely and cost-effective resolution of maintenance issues.
  • Oversee and support the operation of key systems including security/access control, Key Control Systems, HVAC, mechanical, electrical, roofing, fire and life safety systems (includes fall protection) CCTV, two way radio systems.  
• Regulatory Compliance & Safety
  
  • Ensure compliance with all relevant legislative, regulatory, and policy requirements, including those set by the Ontario Building Code (OBC), TSSA, ESA, OFM, and environmental regulations.
  • Support all Occupational Health & Safety Act responsibilities related to facilities, contractors, and staff.
  • Assist in hazard assessments, identifying training needs, safety inspections, and ensuring safe work practices are followed across the department.
• Contractor, Vendor & Stakeholder Coordination
  
  • Act as primary liaison with internal departments, external contractors, consultants, and service providers.
  • Manage service categories and vendor relationships to ensure quality, compliance, and timely delivery of work.
  • Coordinate contractor access, scheduling, and oversight to support a safe and efficient work environment.
• Team Leadership & Operational Support
  
  • Provide guidance and direction to facilities staff regarding daily operational duties.
  • Participate in workforce planning including staff scheduling, coverage planning, and replacement staffing to meet operational needs.
  • Provide support to the Facilities Manager and Facilities Management team during peak workloads, absences, and special projects.
  • Participate in the on-call rotation for emergency facilities support.
  • Recruit, manage and provide direction and support to employees, fostering professional development, effectively managing performance and maintaining a caring and inclusive work environment. 
  • Adhere to the Stratford Festival Health & Safety Commitment and Procedures, and ensure that safe work practices and policies are supported and enforced within reporting structure.
  • Perform other duties as assigned.

Minimum Qualifications:

• Post-secondary diploma program, typically a two year program, or equivalent, (i.e. Community college, Technical Institute or Trade School, etc.) in Facilities Management, Building Systems, Engineering Technology, Trades or equivalent relevant experience. Practical, hands-on experience in facilities or building operations may be considered in lieu of formal education.
• 4 to 6 years of related experience in facilities management, building operations, or property management.
• Demonstrated knowledge of building systems, mechanical and electrical systems, roofing, fixtures, hazardous materials, elevators, HVAC, and general property operations. 
• Experience with emergency generators, emergency lighting systems, and related infrastructure is preferred.
• Working knowledge of Health & Safety legislation, safe work practices, and contractor safety management.
• Familiarity with construction drawings (all divisions) and understanding of construction processes, trades, and sequencing.
• Experience supervising or leading staff, providing operational oversight, and coordinating team activities.
• Experience in a unionized environment is an asset but not required.
• Electrical or HVAC certification is preferred but not required.
• Proven ability to work in a fast-paced environment, manage multiple priorities, and respond effectively to changing operational needs. 
• Strong interpersonal, communication, and stakeholder-management skills. 
• Motivated, proactive team player with strong problem-solving abilities and follow-through.
• Working knowledge of skilled trades including electrical, carpentry, plumbing, security, fire and life safety systems, and Fall Protection Systems is preferred.

Behavioural Competencies: 

• Communication: actively listen and effectively transmit and receive information
• Leadership: successfully guide others to maximize their capabilities to achieve a collective goal; help them to succeed and thrive
• Problem-Solving: able to identify challenges, analyze root causes, and develop practical solutions.
• Organization skills: create structure and optimally use resources to achieve results and ensure productivity
• Adaptability / Agility: seamlessly adjust to changes in environment or situation; readily learn alternative approaches and methods
• Results oriented: diligently pursue a project to fruition and inspire others to do the same
• Teamwork: readily work with others towards a shared goal, actively support teammates and recognize everyone’s contributions

This full-time posting is for an existing vacancy located in Stratford, Ontario. This position requires the candidate to work onsite, with remote available when required. Regular work hours for this position are Monday to Friday, but may require the candidate to work holiday and weekend hours as scheduled.

Job Type: Full-Time

Annual Salary: $75,545 - $94,432

Application Deadline: Open Until Filled