Operations Manager

Company Overview

Who We Are

Pacific Theatre is a mid-sized, Vancouver-based theatre company that aspires to delight, provoke, and stimulate dialogue by producing theatre that rigorously explores the spiritual aspects of human experience. Over the past 40+ years, Pacific Theatre has produced over 200 professional mainstage productions, ranging from established works to original world premieres.

We love stories. We love artists. And we love art that is live, in-person, and feeds the soul. We’re into creating excellent theatre that helps us connect, laugh, stretch, ask hard questions, and maybe even transforms us. Theatre that matters. We don’t mind if excellent theatre looks simple or even a bit scrappy - so long as it feels true. Our programming grows out of and reaches toward the most fundamental human questions: What is our place? What is our purpose? How should we live? And while the company was planted in the soil of the Christian faith, the universality of these questions and generosity of Pacific Theatre itself means that faith is not a prerequisite to access, engage with, and enjoy its creations.

Last June, we made the difficult decision to leave our long-time home at the historic Chalmers building, reimagine the way we operate, and enter an exciting period of transition and opportunity. We’ve settled into a new pared-down office on Granville Island, and are producing out of the Revue stage. We have a smaller (but still ambitious) ‘26/27 season which boasts a National Tour, a World Premiere, and our beloved Christmas Presence. New Stage, Same Soul. So now we’re ready to bring on some key staff to grow and build with us into this new iteration of Pacific Theatre.

Job Description

Position Overview

The Operations Manager is responsible for the overall operational, financial, and administrative management of the theatre company and reports to the Managing Artistic Director. The Operations Manager ensures the organization’s fiscal sustainability and financial integrity. This role oversees day-to-day operations, financial stewardship, producing, IT systems, box office, and tax filings. The Operations Manager works closely with the bookkeeper/accountant and keeps the Board, the Managing Artistic Director, and the Development and Community Engagement Manager informed and updated on Pacific Theatre’s overall fiscal position. As Operations Manager, this person understands and respects Pacific Theatre’s unique mandate and works with financial and relational integrity.

What You Would Actually Do

(We mean “normally”...but also we work in Theatre, so probably something will go sideways,
and you might need to pitch in.)

Financial Management & Fund Development

• Develop, manage, and monitor the annual operating and project budgets
• Oversee all financial operations, and work with PT’s bookkeeper/ accountant to facilitate cash flow, payroll (both staff and production), reconciliations, and audit processes
• Produce regular financial reports and forecasts for leadership and the Board
• Ensure compliance with all regulatory and statutory requirements, and assist bookkeeper/accountant with annual and monthly tax filings
• Work with the Managing Artistic Director and Development and Community Engagement Manager to support fundraising strategies, including grant writing and reporting, sponsorships, and donor relations

Operations & Administration

• Oversee the day-to-day operations of the organization, ensuring effective systems, policies, and procedures
• Ensure compliance with legal, regulatory, health and safety, and insurance requirements
• Manage organizational infrastructure, including IT systems, databases, venue and vendor relationships
• Build the season in our ticketing software, Audience View
• Manage Box Office software
• Monitor the Pacific Theatre phone line, ticket emails, and website communication
• Coordinate and Oversee Volunteer Box Office Staff

Production & Program Support

• Oversee production budgets, ensuring alignment with organizational capacity
• Negotiate and manage contracts, including artists, venues, unions, and partners
• Support scheduling, logistics, and operational needs of productions and festivals
• Helping to ensure safe, respectful, and inclusive working environments

Work Schedule
The Operations Manager role is year-round and requires flexibility to accommodate the theatre production cycle. Typical administrative work occurs during weekday daytime hours, though evenings and weekends may occasionally be required. Pacific Theatre’s values include a healthy work-life balance, so the Operations Manager is trusted to get the work done in a timely manner, and to take breaks, rest, and time in lieu as necessary to prevent burnout.