Membership Administrative Coordinator

Company Overview

The Professional Association of Canadian Theatres (PACT) is a member-driven national service organization of professional Canadian theatres. For the betterment of Canadian theatre, PACT provides leadership, national representation, and a variety of programs and practical assistance to 170 member companies, supporting them to do their own creative work. For more information visit www.pact.ca. 

Job Description

ABOUT YOU 

You’re passionate about Canada’s performing arts landscape and its contribution to Canadian society. A keen eye for detail, a thorough and open communication style, and a service mindset are your strengths.  You thrive in a team setting and strive to do your best every day. You sound pretty amazing – we’d love to work with you. 

ABOUT THE POSITION 

This is a contract part-time role, that will begin as soon as available, and runs until June 30, 2027, with options to extend. It is a part-time hourly position (20 hours per week at $23/hr).

The PACT Membership Administrative Coordinator is an important part of a small team working closely together in service of professional theatres across Canada. This role is responsible for maintaining the infrastructure of our membership and communications systems such as; updating the website and database; responding to member queries; supporting the renewal process; maintaining tracking and reporting systems; and preparing membership communications.  

PACT has prioritized creating and maintaining an environment in which difference is valued, equity is sought, and inclusiveness is practiced. In recruiting for our team, we welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, and beliefs. We encourage applications from candidates of Indigenous and diverse backgrounds, as well as individuals who identify as having a disability. If you wish to self-identify in the application process, please feel free to do so. Please contact us if you require any accommodations or supports for the application process.

PACT is based in Toronto but work remotely while maintaining our relationships as a team using online platforms and occasionally gathering in person in one of Canada’s theatre centres. There is flexibility in scheduling with an expectation of some consistent availability during our peak hours for meetings and programming (12:00–4:00PM ET). For this reason, applicants from across Canada are encouraged to apply. 

 RESPONSIBILITIES INCLUDE: 

• Managing and updating database information, including Membership renewal tracking and Member records, conference travel subsidy management and list exportation for PACT initiatives.
• Assisting with website maintenance and content updates.
• Providing member support though PACT portal account maintenance and navigation assistance and monitoring the information email account for enquiries.
• Administering  Artsboard, the PACT jobs board, answering member questions about making a post, checking that posts are correct and preparing Special Employment Bulletins. 
• Supporting organizational survey activities including survey set up and report generation.
• Maintaining membership and communications tracking systems to support reporting.
• Administrative support for PACT’s Board of Directors, including meeting minutes, retreat planning, and proxy vote tracking for the AGM. 
• Providing in-person conference support. 

QUALIFICATIONS/REQUIREMENTS 

• At least one (1) years’ experience in arts administration, ideally in a non-profit environment. Experience with a performing arts organization or at a professional theatre company is an asset. 
• Comfort with using CRM databases and maintaining accurate records.
• Experience with email marketing software and/or website CMS platforms is an asset.
• Familiarity with Microsoft Office programs (i.e. Outlook, Sharepoint, Word, Excel, etc.). 
• Experience with equity, diversity, accessibility, and anti-oppression practices is an asset.
• Strong organizational skills and attention to detail.
• Dependable and reliable with an ability to work well independently and with a variety of people.