Development Coordinator

Company Overview

ABOUT THE GRAND THEATRE

The Grand Theatre is known for world-class theatre created and built in London, Ontario. As southwest Ontario’s premiere producing theatre and one of the most beautiful theatre spaces in Canada, the company has deep ties to the community and to its artists, artisans, and technicians. We are World Curious. London Made.

As a vibrant cultural hub and not-for-profit professional theatre, the Grand serves to gather, inspire, and entertain audiences in London and beyond. At our home in downtown London, we create productions on two stages: the Spriet Stage (839 seats) and the Auburn Developments Stage (144 seats). The Grand season of theatrical offerings runs from September to May. The Grand is committed to developing and premiering new work and supporting the growth and reach of theatre writers and creators.

A cornerstone of the organization is our place as a teaching theatre, exemplified in our many mentorship programs and highlighted in our annual Grand Theatre High School Project. As one of the only programs of its kind in the country and currently in its twenty-sixth year, the High School Project involves as many as one hundred high school participants annually from schools across the region. These students participate at no cost and take on roles both on stage and off, in a fully realized mainstage production under the direction of a professional creative team. 

The Grand Theatre is located on the traditional lands of the Anishinaabek, Haudenosaunee, and Lnaapéewak Peoples. We acknowledge with gratitude the significant historical and contemporary contributions of local and regional Indigenous Peoples and of all the Original Peoples of Turtle Island (also known as North America). We are honoured to live, work, and tell stories together on this land. 

OUR COMMITMENT TO EQUITY, DIVERSITY, INCLUSION & RECONCILIATION

The Grand Theatre is committed to creating and practicing a company culture that ensures an accessible, equitable, inclusive, and welcoming space for all.  We encourage applicants to review the Grand’s commitments to Equity, Diversity, Inclusion, and Reconciliation on our website to confirm that your personal and professional values are aligned with this vision, and we invite you to reflect on these commitments in your submission.

Job Description

THE OPPORTUNITY

The Development Coordinator provides essential operational, administrative, and analytical support to the Development team, ensuring the effective execution of fundraising, sponsorship, and revenue-generating activities. This role is responsible for maintaining data integrity, supporting donor and partner processes, and developing efficient systems to enhance the team’s performance.

The Development Coordinator plays a critical role in supporting decision making through research, reporting, and data analysis, while also ensuring a high standard of service and accuracy.

KEY RESPONSIBILITIES

1.         Data Management & Systems Administration

• Administer and maintain the organization’s CRM (Tessitura) system, ensuring accuracy, consistency, and data integrity – working interdepartmentally to find gap closure opportunities and improved processes.
• Process and manage donor, sponsor, and prospect records – including updates, segmentation, and tracking. 
• Develop and maintain data standards, procedures, and documentation throughout the department.
• Generate lists, reports, and dashboards to support fundraising and business development activities. 
• Develop and maintain efficient systems and workflows to support development operations.
• Identify opportunities to improve processes, data management, and reporting capabilities.
• Support implementation of new tools, templates, and best practices.

2.         Reporting, Research & Data Analysis

• Prepare regular and ad hoc reports on fundraising performance, donor trends, and campaign outcomes.
• Analyse data to identify insights related to donor retention, acquisition, and revenue growth.
• Support leadership with accurate and timely reporting for decision-making and strategy development.
• Assist in prospect and grant research to support fundraising and sponsorship development.
• Support compilation of profiles and briefing materials for donors, sponsors, and funder meetings.

3.         Financial Administration & Payment Tracking

• Track and reconcile donations, sponsorship invoicing and payments, and rental revenue.
• Coordinate with finance team to ensure accurate coding, processing, and reporting of all revenue.
• Monitor outstanding payments and support follow-up processes as needed.

4.         Donor/Sponsor Services

•  Oversee and provide timely and accurate donor tax receipting in compliance with regulatory requirements.
• Support donor acknowledgement processes ensuring a high standard of timely service and professionalism.
• Respond to donor inquiries related to giving, receipts, account information, seat ticket allocation, and general questions.
• Provide customer service to sponsors in regard to contracts, ticketing, and general inquiries.
• Support event invitations, RSVPs, and assist in event execution where necessary.

5.         Contract Administration

• Support administration of contracts for sponsors and rental clients, including creating documentation, tracking execution, and compliance.
• Maintain organized records of agreements, deliverables, payments, and timelines.

QUALIFICATIONS:

• 1-3 years of experience in administration support, customer support, fundraising operations, and/or data management
• Experience working with CRM systems, Microsoft Office with a strong proficiency in Excel; Tessitura experience is a strong asset
• Strong analytical skills with ability to interpret and present data clearly & accurately
• Proactive problem-solver with the ability to anticipate needs to best support the Development team and Executive Director effectively
• Excellent organizational and time management skills, with the ability to manage competing priorities and deadlines
• Strong verbal and written communication skills
• Experience and/or knowledge of the arts & theatre philanthropic community would be an asset

WORKING CONDITIONS:

• Full-time role based in a professional theatre setting, with flexibility required to support performance schedules and organizational priorities
• Regular availability beyond standard business hours, including evenings and weekends to attend special events and opening nights
• The role is largely desk-based and involves extensive computer use
• The position requires high degree of concentration, accuracy, and attention to detail
• Occasional involvement in events may require standing for short periods, moving between departments, or assisting with on-site coordination and logistics
• The position requires discretion, professionalism, and the ability to manage confidential information with care and integrity