Business Systems Analyst

Company Overview

As one of the world’s leading theatre companies and Niagara’s 20 largest employers, The Shaw is dedicated to an ongoing process of increasing diversity and inclusion in our audiences, our programs, and in all of our hiring for staff, artists, and in the recruiting of board members.
The Shaw is committed to a future when our theatres joyously draw on and include all peoples, fully reflective of the world around us. As such, the Shaw Festival is an equal opportunity employer committed to a barrier-free recruitment and selection process. We encourage and invite applications from applicants who identify as Indigenous, Black or as persons of colour (IBPOC), the LGBTQ2+ communities and those identifying as gender fluid.
In accordance with Accessibility for Ontarians with Disabilities Act (AODA), and in keeping with our wish to ensure a fully inclusive environment, please advise Human Resources if you require an accommodation throughout the recruitment process. We will be happy to assist.
We acknowledge and honour the land upon which we gather as the historic and traditional territory of First Nations peoples. In particular, we recognize and thank the Neutral Nation, the Mississauga and the Haudenosaunee for their stewardship of these lands over millennia.

Job Description

Position: Business Systems Analyst
Department: Information Technology
Reports to: Director of Information Technology
Location: Onsite in Niagara-on-the-Lake, Ontario, Canada

Salary Range: $70,000 – $75,000 annually plus benefits & group RRSP

Position Summary
The Business Systems Analyst role works closely with senior members of Information Technology, Development, Sales, Marketing, Outreach, Audience Services, Finance, Ecommerce and Creative Management to understand business needs and translate into effective application workflows and solutions. This collaborative, service-oriented IT team member will partner with Tessitura and associated application vendors to optimize data, processes, reporting and analytics.
This is an ideal opportunity for an analytical, collaborative professional who enjoys problem solving and improving systems to ensure that our core applications support our mission: making theatre accessible, engaging and inspiring for our community.

Key Responsibilities
• Partner with senior members of Information Technology, Sales, Marketing, Development, Outreach, Audience Services, Creative Management, Finance to identify business needs, challenges, and opportunities for improvement.
• Support the administration, optimization, integration of business applications, including Tessitura, TNEW, fundraising, finance, analytics, ecommerce and reporting systems.
• Work with Senior Developer to implement and maintain system and web enhancements.
• Coordinate user acceptance testing, including test planning, execution, issue tracking, and resolution.
• Analyze data, develop dashboards, and business insights.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Develop system documentation, procedures, training materials, and knowledge resources.
• Provide support and guidance to users and help troubleshoot application issues.
• Assist with system implementations, upgrades, integrations, and data migrations.

Monitor system performance and work with vendors to resolve issues.
• Contribute to technology planning, process improvement initiatives, and special projects.
• Promote data quality, security, consistency, and effective use of organizational systems.
• Evaluate and implement approved AI and automation tools to improve reporting, data quality, and internal knowledge
management, with appropriate governance and oversight.
• Ensure data integrity, security, privacy, and compliance with organizational standards.
• Assist in maintaining and updating company, board and welcome websites.
• Other duties as assigned.

Qualifications
• Post-secondary education in Data Analytics, Information Systems, or a related field.
• 4+ years experience as a Business Systems Analyst or similar role.
• Working knowledge of SQL, CSS, and content management applications.
• Detail oriented with strong analytical, problem-solving skills.
• Strong understanding of user acceptance testing and software implementation practices.
• Ability to explain technical concepts clearly to non-technical audiences.
• Strong organizational skills and the ability to manage multiple priorities and projects.
• Collaborative, service-oriented IT team member.
Preferred
• Working knowledge of Tessitura, analytics and partner applications an asset.
• Familiarity with Microsoft 365 automation or AI tools.
• Excellent communications skills, ability to multi-task and remain calm under pressure.
• Willing to travel out of country to attend conferences and training.
• In rotation with Senior Developer, provide after hours Tessitura and ecommerce support.