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Director of Patron Experience

Arts Club Theatre Company

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  • Position Type: Full Time
  • Posted Date: Posted 10 days ago
  • Closing Date: October 5, 2022
  • Location: Vancouver
  • Salary: 75,000

Company Overview

The Arts Club Theatre Company is Canada’s largest year-round not-for-profit theatre company. Now in our 58th season, the Arts Club offers the best in professional theatre and has staged over 630 productions. Arts Club is grateful to have our offices, rehearsal halls, workshops, and theatres on the unceded, ancestral and traditional shared lands of the xmθkwym (Musqueam), Skwxwú7mesh (Squamish), and Slílwta/Selilwitulh (Tsleil-Waututh) Nations.

We are British Columbia’s largest non-profit cultural employer- hiring more than 500 artists, staff, and crew to stage up to 20 shows annually. We educate and cultivate students and theatre lovers of all ages—over 2,500 people engage in our education and professional development programs annually. We support artists and other arts organizations through professional engagement activities, believing firmly that an investment in the industry benefits all. We are a major economic driver in the areas surrounding our venues—our theatres attract a quarter million theatre patrons to dine and shop in the South Granville, Olympic Village, and Granville Island neighbourhoods.

Job Description

 

The Director of Patron Services has the overall responsibility for creating and implementing a consistently positive experience for the theatre’s patrons and visitors in a manner consistent with the organization’s mission and brand. The Director provides both strategic and tactical direction and day-to-day leadership in the definition, evolution, and consistent execution of a positive and rewarding experience for patrons and visitors, both onsite and virtually. She works closely with the Directors of Marketing, Development and Education to establish and implement strategic, systematic, and sustainable Advancement initiatives for the theatres, including audience research and evaluation. She participates as a full member of the Cadence team.

Reporting to the Managing Director, this role that oversees, innovates, and improves the three areas of guest services, has a clear reporting structure for Front of House, Bar, and Box office management, and works to enhance the patron experience in all touch-point areas.

  • Position Type: Full Time
  • Posted Date: Posted 10 days ago
  • Closing Date: October 5, 2022
  • Location: Vancouver
  • Salary: 75,000